Verity Group assists organisations to mitigate disputes and effectively deal with conflict and disharmony in the workplace to achieve positive outcomes in order to help drive your organisation forward.

Conflict management is one of the most difficult and sensitive challenges for any HR or business leader.  We can assist your organisation to:

• Address dysfunctional behaviour  
• Move forward after conflict
• Align your culture
• Boost morale, engagement and productivity 
• Mediate workplace conflict

It is important to note that conflict resolution may not be appropriate if there are allegations of serious misconduct or a significant imbalance in power. 

To discuss your requirements please contact us for a confidential consultation today.

Facilitated Discussions

A facilitated discussion is an informal and flexible dispute resolution process led by an independent facilitator.  The process may be useful to assist participants engage in respectful and focused conversations about issues that may be causing disagreement or disharmony and to explore solutions.

Mediation

Verity Group provides nationally accredited mediation services.  Mediation is a more formal and structured process used to assist parties in conflict achieve an ongoing workable relationship. The process is voluntary with an accredited Mediator managing the discussion between the individuals involved.

Mediation provides the participants with an opportunity to communicate what is concerning them and to listen to the concerns of the other party.  The Mediator will encourage participants to work towards developing solutions in order to reach an agreement.

Guided Resolution

Guided Resolution is a similar process to mediation in which the parties in conflict identify the issues in dispute, develop options and endeavour to reach a mutually agreeable solutions.  However, the Resolution Practitioner may have an advisory role on the content of the dispute and/or the resolution (but not a determinative role). 

The Resolution Practitioner may make suggestions for the terms of the agreement, give advice on the merits of the dispute and may actively encourage the participants to reach an agreement.  Nevertheless, as with mediation proceedings, the ultimate decision to reach agreement remains with the parties.

Conflict Coaching 

Conflict Coaching provides support, assistance and encouragement to help people improve their knowledge, skills and abilities to manage conflict, in an individualised process that is specific to them.

Individuals seeking coaching may want to work on ways to prevent a dispute from unnecessarily escalating, to improve their competency in conflict management, to develop stronger communication skills for a difficult conversation and other objectives that are often more about managing than resolving.

Resolution Coaching

Resolution Coaching provides tools and support to managers to assist them to communicate and interact positively with employees who may be difficult to manage.

Resolution Coaching also assists managers to recognise and manage inter-personal conflict within their team.

Contact us to discuss how Verity Group can assist your organisation with dispute resolution.