DISPUTE RESOLUTION

Verity Group helps organisations mitigate disputes and effectively manage workplace conflict to foster positive outcomes and drive success.

Conflict management is one of the most difficult and sensitive challenges for any HR or business leader. We support organisations by helping to:

• Address dysfunctional behaviour
• Move forward after conflict
• Strengthen cultural alignment
• Enhance morale, engagement, and productivity
• Mediate workplace disputes

Note: Dispute resolution may not be suitable in cases involving serious misconduct or significant power imbalances.

We apply neurodiverse and trauma-informed best practice principles to all resolution services.

Reach out for a confidential consultation to discuss your needs.

Mediation

Verity Group provides nationally accredited mediation (AMDRAS) services. Mediation is a formal, structured process designed to help conflicting parties work towards a sustainable, productive relationship. This voluntary process is guided by an accredited Mediator who facilitates open communication between the individuals involved.

Mediation offers participants a safe space to express their concerns and listen to the other party. The Mediator encourages collaborative problem-solving to reach a mutually beneficial agreement.

Facilitated Discussions

A facilitated discussion offers an informal and flexible approach to dispute resolution, led by an independent facilitator. This process enables participants to engage in respectful, focused conversations to address sources of disagreement and explore constructive solutions.

Conflict Coaching

Conflict Coaching provides personalised support and guidance to individuals aiming to enhance their conflict management skills. This approach helps participants: 

• Prevent disputes from escalating unnecessarily
• Develop stronger conflict management capabilities
• Improve communication for challenging conversations
• Focus on effective conflict management, rather than solely on resolution

Resolution Coaching

Resolution Coaching equips managers with the tools to effectively recognise and handle interpersonal conflicts within their teams. Our coaching provides strategies and support to help managers communicate positively and constructively, especially when managing challenging employee interactions.

Let us help you build a workplace that thrives on collaboration and understanding. Contact Verity Group today to discuss how our dispute resolution services can benefit your organisation.